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F.A.Q.
Frequently Asked Questions
 

ORDERING

FAQ (Frequently Asked Questions)
How to order on Giovanni Apa web site

PAYMENT

Payment Options
Sales Tax, Customs and Duties

SHIPPING

Shipping Rates and Options
Order Processing

RETURNS

15 Day Money Back Guarantee Policy

WARRANTIES

Product Warranty and Repair


How do I know I am getting a genuine cameo?
GIOVANNI APA is a long established company, worldwide known for quality of its products, only manufacturing and selling original pieces

Do you gift wrap?
Yes our gift wrap is free.

How quickly do you ship my order?
We ship maximum within 7 working days from date of order

How safe is my credit card transaction on the internet?
Our system is a partner of the international security circuit "GESTPAY" and "VERISIGN" guaranteeing top privacy and safety of your personal dates

Can I return my purchase?
If you are not satisfied with an item that you have purchased , you may return it within 15 days from delivery for:
- a full refund of the purchase price, minus the shipping, custom and any other additional charges;
- a product exchange
The item must be returned in new and unused condition, in the original boxes and with all paperwork, parts and accessories to insure full credit. "new and unused" means that there are no scratches, marks on the item , no signs of wear on the product and it has not have been resized or altered in any way. We cannot accept a return of any item with any indication that it has been used; special offer items at discount price are ineligible for return

for any Other questions, please contact our Customer care Service at customerservice@giovanniapa.com


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